Pennsylvania Medicaid and SNAP

Who do I call?

PA Statewide Change Center: 1-877-395-8930
Philadelphia residents: 215-560-7226

Call as soon as possible. Hold times can be long — this is normal.

What should I have ready?

  • Full name

  • Date of birth

  • Social Security number or Case Record ID, if you have it

  • Current address

What do I say when I call?

“Hi, I’m calling about my benefits case. I was recently denied and I’d like to ask for a reconsideration. I’m happy to verify my information.”


What if they say they cant reconsider?

If reconsideration is not possible, ask:
“If reconsideration isn’t possible, can you confirm what I need to do next?”

Common Denial Reasons

  • “I was denied because documents were missing or late. I have now uploaded the required documents and I am calling to request a reconsideration.”

    Ask them to confirm:
    That the documents are visible in your case

    Whether anything else is needed

    Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision.

  • “I was denied due to my immigration status, but I believe my situation qualifies for reconsideration. I have documentation related to my status and would like the case reviewed again.”

    If applicable, add:
    “I am under 18.”
    “This is an emergency medical situation.”
    “I am pregnant.”
    “I have asylum or refugee documentation uploaded.”

    Ask them to confirm:
    Whether anything else is needed

    Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision.

  • “My application was run as regular Medicaid, but it should have been processed as MAWD. All required documents, including medical documentation, have been uploaded. I’m calling to request that the case be reviewed and corrected.”

    Ask them to confirm:
    Whether anything else is needed

    Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision.

  • “My income was incorrectly calculated. I’d like to ask for a review of my case and for a reconsideration.”

    Ask them to confirm:
    Whether anything else is needed

    Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision.

  • Call and explain that you missed your SNAP interview or never received the call.

    Ask if you can complete the interview right now to avoid a delay in your benefits.

    If they push to schedule another call, ask what phone number they have on your record to ensure they have the correct number.