Denied benefits?
You may still be able to fix it.
Many denials can be fixed by calling and asking for reconsideration.
Choose your state below and follow the steps.
Pennsylvania Medicaid and SNAP
Who do I call?
PA Statewide Change Center: 1-877-395-8930
Philadelphia residents: 215-560-7226
Call as soon as possible. Hold times can be long — this is normal.
What should I have ready?
Full name
Date of birth
Social Security number or Case Record ID, if you have it
Current address
It’s okay if you don’t have everything. Just share what you can!
What do I say when I call?
“Hi, I’m calling about my benefits case. I was recently denied and I’d like to ask for a reconsideration. I’m happy to verify my information.”
Then select from the following reasons below for special guidance on your denial reasons.
If reconsideration is not possible, ask:
“If reconsideration isn’t possible, can you confirm what I need to do next?”
-
“I was denied because documents were missing or late. I have now uploaded the required documents and I am calling to request a reconsideration.”
Ask them to confirm:
That the documents are visible in your case
Whether anything else is needed
Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision. -
“I was denied due to my immigration status, but I believe my situation qualifies for reconsideration. I have documentation related to my status and would like the case reviewed again.”
If applicable, add:
“I am under 18.”
“This is an emergency medical situation.”
“I am pregnant.”
“I have asylum or refugee documentation uploaded.”
Ask them to confirm:
Whether anything else is needed
Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision. -
“My application was run as regular Medicaid, but it should have been processed as MAWD. All required documents, including medical documentation, have been uploaded. I’m calling to request that the case be reviewed and corrected.”
Ask them to confirm:
Whether anything else is needed
Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision. -
“My income was incorrectly calculated. I’d like to ask for a review of my case and for a reconsideration.”
Ask them to confirm:
Whether anything else is needed
Ask for the ticket number for your reconsideration and when you should expect to hear back on their decision.